FREQUENTLY ASKED QUESTIONS
What do I need to bring with my dog?
When staying with us, either as a day boarder or overnight, we provide our dog friends with fresh hygienic bedding, food and plenty of exercise. You can choose to bring with you your dogs own food if your prefer, bedding (But not duvets or bean bags) and toys.
Does my dog need to be vaccinated?
We ask that all dogs come with their vaccination certificate (Updated within the last 12 months). We may refuse your dog if this can not be presented in order to protect our other guests.
My dog is on medication, can they still board?
Yes. We will administer medication in line with your guidance, and ask that you ensure we have enough medication for their entire stay (And to account for any delays).
What is covered by your insurance?
All of our guests are covered by our Kennel Insurance, Pet Plan Sanctuary, which covers any accident or injury, should it be deemed that we have caused the accident or illness.
What is included in your boarding charges?
Our charges include boarding, food, insurance and VAT. Additional surcharges may be made for medication requirements, Winter, Christmas and New Year bookings.